Sareta Designs
PROJECT TYPE
Client Project
ROLE
UX design, UI design, research
DESIGN & RESEARCH TOOLS
Figma, Hotjar, Maze
Revamping a small business website to highlight product craftsmanship and streamline the e-commerce experience
EXPLORE PROTOTYPE
Sareta Designs specializes in upcycling vintage kimonos into various products like bags, lanyards, and charms. While they currently sell mainly at in-person conventions, their future goal is to focus on online sales. They aspire to establish themselves as a high-end brand online, showcasing their craftsmanship and dedication to each product. They seek a modern, visually appealing website that highlights their products' quality and the research behind them. The existing website lacks e-commerce functionality and is not fully mobile-responsive. The owner wishes to completely revamp the website to better represent the brand. They desire a unique, user-friendly website that stands out from cookie-cutter e-commerce sites.
Understanding the Client
The Client's Needs
After our initial meeting, it became evident that the client needs the following from their website:
  • Needs Ecommerce
    • Less emphasis on commissions
  • Needs responsive design, especially mobile friendly
    • Most current customers will be on mobile since she first meets them at conventions
  • Complete redesign of website
    • Want to showcase the product's craftsmanship and exude a high-end brand feel instead of looking like an artist's portfolio
  • Easy to use website with intuitive navigation
Current Website Evaluation

Current Website Homepage:

Based on Hotjar recordings, users frequently scroll to the bottom navigation bar to access different pages or, in some cases, they abandon the page altogether after attempting to navigate through the site. Desktop users aren't utilizing the hamburger icon for navigation. Implementing a top navigation bar on desktop, instead of the hamburger icon and bottom navigation bar, could alleviate user frustration.

Additionally, users are not clicking on the CTAs to navigate to other pages. Instead, they opt for scrolling to the bottom navigation bar each time. This suggests that either the CTAs aren't perceived as clickable by users or the content of the CTAs are not useful to users.

Current Website Gallery:

Upon visiting the site, the majority of users engage with the gallery right away, indicating its importance to users. Some users are clicking on individual photos within the gallery, suggesting a desire for closer product details. Additionally, while scrolling through the gallery images, several users specifically pause on the kimono bag images, signaling a particularly high level of interest in these products.

Not Responsive - Mobile View:

The current website is not responsive or optimized for mobile devices. About half of the site's visitors access it via mobile devices, indicating the need for the website to be mobile friendly.
Research
Primary Research
To better understand what customers are looking for in an artist's website, I conducted user interviews and a survey.
User Interviews
  • 5 participants
  • Age Range: 25 - 36
  • Gender Identity: 2 male and 3 female
  • 3 participants had used the Sareta Designs website before, the other 2 had not
  • 4 participants were past customers of Sareta Designs
  • All 5 participants regularly purchase artisan goods

When you are already familiar with an artist, what do you look for in their website?

I mainly look at items they currently have for sale
I look through the gallery regardless of whether I am familiar with the artist or not
If it is an artist I really like, I’ll look for the commissions form

When you are unfamiliar with an artist, what do you look for in their website?

The gallery of their work is the most important to me
Learning more about the artist and their process
I would go to the gallery and if I like their work, then see what items they have for sale

What are some struggles you have had in the past when using an artist’s website?

Not being easy to read and navigate on mobile
Trying to look for specific things, like they don’t have an easy way to get to commissions or photos of work. Just have to click around and see
The website needs to be mobile friendly, since many people may look it up after meeting the artist at a convention

Key Insights:

When users are familiar with an artist, they are more likely to want to make an immediate purchase or inquire about commissions. For unfamiliar artists, users first want to view the artist's gallery of work and learn more about them. It's essential for an artist's website to be mobile-friendly with intuitive navigation reduce user frustration.
Survey
  • 14 participants
  • 5 participants have used the Sareta Designs website
  • All participants frequently purchase goods from artists

Familiar vs Unfamiliar Artists

For a familiar artist, users want to...

  • Purchase products
    • Returning customers look for items for sale and the commissions form
  • See pictures of artist's work
    • Gallery is important regardless of familiarity

For an unfamiliar artist, users want to...

  • Learn more about the artist
    • Gallery, artist creation process, info about the artist, and customer testimonials all give users a better understanding of the artist
  • Still view items for sale

Greatest Struggles with Artist Websites

  1. Poor Information Architecture
  2. Not Optimized for Mobile Devices
  3. Unresponsive Elements
User Personas
To better empathize with the different types of customers, 2 user personas were created:

The Problem

How might we provide customers an easy way to purchase products from the website, while conveying the quality and care the artist put into each individual product?
Ideation

Inspiration: Luxury Brick-and-Mortar Stores

To convey a sense of product quality and evoke the feeling of a luxury brand, I drew inspiration from the presentation style of high-end brick-and-mortar stores. Often, such stores give each product its own dedicated spotlight, with minimal distractions, to focus the customer's attention solely on the product. I aimed to replicate this approach in the Sareta Designs ecommerce platform.

During our discussions, the owner of Sareta Designs mentioned plans to replace the current website product images with higher quality ones and use 360-degree product images. With these improvements in mind, I began designing the low-fidelity wireframes for the ecommerce user interface.
Low Fidelity Wireframes

Homepage

To capture customer interest in the products right from the homepage, large images of the products will be displayed. Each product image will reveal only half of the product, and as users scroll, additional product images will appear on alternating sides of the screen.

This approach aims to pique customers' curiosity, encouraging them to explore the full product details on the product listing page. This design not only funnels users into the ecommerce flow but also showcases the product's fine details through these prominent images.

Product Listing

On the product listing page, each item will be displayed individually with a large product image, minimal text, and a neutral background. In the future, when 360-degree images are available, the product will automatically rotate as users view it. This design emulates luxury brick-and-mortar stores, giving each product its own spotlight, offering a high-end experience, and highlighting the product's craftsmanship. The owner of Sareta Designs mentioned that the website will typically feature only 5-10 products at a time, so dedicating the full screen to each product shouldn't hinder the user experience.

For easy viewing of multiple products at once, users will also have the option to view the product listings page in the traditional grid style.

Product Details

On product detail pages, large product images will be displayed, along with a clear 'Add to Cart' button at the bottom of the screen. When users scroll down, the 'Add to Cart' button will disappear, and the images will shrink, making it easier for users to read about the product details. When users scroll back up, the 'Add to Cart' button will reappear, accompanied by the larger product images.

Desktop View

The wider desktop screen allowed for positioning elements along multiple columns, unlike the mobile design where most elements were confined to a single column. This is noticeable on the product details page, where the 'Add to Cart' CTA is situated to the right of the images, and on the 'Your Cart,' 'Shipping,' and 'Payment' pages in the checkout process, where the Order Summary is positioned to the side.

Information Architecture

Prioritizing the restructuring of the website's information architecture was essential, as it was one of the greatest struggles users had with artist websites.

Initial Prototype
Prototype & High Fidelity Wireframes

Homepage

To capture customer interest right away, the homepage features large product images against a black background, enhancing the vibrant kimono fabrics. The 'Shop' CTA remains fixed at the center of the screen, emphasizing the website's online shopping focus.

The uniqueness of Sareta Designs' products, crafted from different kimonos, is highlighted in the 'Originals Only' section before the gallery CTA. To increase this section's visibility, the gallery was strategically placed after 'Originals Only', since users will look for the gallery. Based on the client's needs, additional homepage sections include more information on kimonos, upcoming conventions, and the Sareta Designs Instagram.

Product Listing and Details

Since only 5-10 products will be listed on the website at a time, each product is individually showcased on the product listing page to display the product's finer details and provide a high end feel. Future 360-degree images will enhance this experience with automatic rotation. A grid view option is available for viewing multiple products simultaneously.

The product details page features large images and a prominent 'Add to Cart' button. As users scroll down, the button disappears, and images resize to accommodate the details text. Scrolling back up restores larger images and the button.

Checkout Flow

The checkout process is divided into three sections: Shipping, Payment, and Review. A progress bar at the top helps guide the user through these steps, reducing user fatigue. As each section is completed, a checkmark appears next to its title, offering positive feedback to the user.

Desktop View

To optimize for desktop, screens were designed on a 12 column grid instead of the 4 column grid used for mobile devices. A top navigation bar was added for quick navigation. On the product details page, even when scrolling, the images remained large and the 'Add to Cart' CTA was static since the wider desktop viewport could accommodate all these elements simultaneously, unlike the constraints of mobile screens. With the increased screen width, the Order Summary was displayed on the right side of the Shipping and Payment screens during checkout, ensuring transparency to the customer regarding the total cost.

Testing
Unmoderated Usability Testing
  • 5 participants
  • Participants were asked to complete the e-commerce flow
  • Unmoderated test through Maze to simulate how customers would experience purchasing a product on their own
  • The mobile design was tested to prioritize mobile devices

Goals of Usability Test

  1. Determine any challenges users have with purchasing a product
  2. Client Concern: Users will click "Shop" immediately instead of exploring the homepage.
    Need to determine if users naturally scroll down on homepage
  3. Identify any challenges with the homepage

Usability Test Results

What worked well...

  • All users were able to complete the e-commerce flow
    (5/5 participants were successful)
  • 9.8 out of 10 average score when asked to rate the e-commerce experience
  • Users found the website visually appealing
    (4/5 participants gave positive comments on the website's design unprompted)

What could improve...

  • Some users did not find it natural to scroll down on the homepage
    (2/5 participants felt this)
  • Was not obvious that there was multiple products available on product listing page
    (1/5 participants expressed this)
Iteration
Iterations

Improvements to the Homepage and Product Listing Page include...

Before

After

Revision:
"Shop" button does not appear until user scrolls on Homepage
Reasoning:
Some users did not scroll down on Homepage due to "Shop" button being very prominent
Revision:
Added down arrow to Product Listing Page that automatically scrolls to the next product when tapped
Reasoning:
It was obvious to all users that there are multiple products available on the Product Listing Page
Final Prototype
Reflection & Next Steps
In hindsight, I would have taken into account the challenges associated with creating a website featuring large, high-resolution images. I will be using Webflow to develop these designs for the client. However, Webflow has a file size limitation of 4MB for images. This limitation is a concern, and if I were to start this project again, I would have looked into this constraint before designing the UI.
Moving forward with this project, my next steps will involve building the remaining pages (such as the gallery and about pages) and developing the website using Webflow.
Flourish
Google Maps: Midpoint